Refund Policy

Last Updated: 6 December 2024

At Kognics, we strive to provide high-quality learning experiences and top-tier educational resources. If you are not satisfied with your purchase for any reason, we offer a refund policy as outlined below.

Eligibility for Refunds

1. 1. Timeframe: If you have purchased a paid course, subscription, or any other premium service on the Kognics LMS platform, you are eligible to request a refund within twenty (20) days from the date of the original purchase.
   2. Proof of Purchase: To process a refund, we may require the order reference number, account email address, or any other proof of purchase to verify your transaction and eligibility.

Refund Process

1. 1. How to Initiate a Refund: To request a refund, please contact our support team at [Contact Information] and provide the necessary details, such as your account information and order number.
   2. Processing Time: Once we receive your refund request, our team will review it for eligibility. Approved refunds will be processed within ten (10) business days. Please note that the time it takes for funds to be credited back to your account depends on your financial institution.

Conditions and Limitations

1. 1. Partial Usage or Course Progress: Refunds are typically provided only if the course or service has not been substantially used. If you have completed a significant portion of a course or have otherwise substantially benefited from the service, we reserve the right to deny the refund request.
   2. Promotional and Discounted Purchases: For courses or services purchased at a discount, or as part of a bundle or promotional offer, refunds will be limited to the promotional price paid.
   3. Multiple Refund Requests: Excessive or repeated refund requests may lead to suspension or termination of your account. We reserve the right to decline refund requests from users who abuse the refund policy.

Changes to This Refund Policy

We may update this Refund Policy from time to time. If we make changes, we will update the “Last Updated” date at the top and, where required by law, provide notice of the changes. By continuing to use our services after any changes become effective, you acknowledge and agree to the revised Refund Policy.

Contact Us

If you have questions about this Refund Policy or would like to initiate a refund, please contact our support team at:

dm@kognics.com

By making a purchase and using Kognics LMS, you acknowledge that you have read, understood, and agree to this Refund Policy.