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Why Gamble on Uncertainty When Predictive Analytics Can Deliver Accurate Forecasts and Informed Choices?

Harness the Power of Analytics with Kognics!

Kognics Advanced Analytics brings state-of-the-art powerful analytics tools that will ensure a 360-degree view of business performance. Our AI-powered platform gathers detailed metrics and insights to keep your decisions data-driven.

Kognics Analytics Features

Utilize real-time analytics and detailed reports to guide you in your decision-making

Message volume and engagement

Measure the volume and trends of messages exchanged to understand the engagement of customers and determine peak times for resource allocation.

Agent performance and productivity

Measure agent performance based on response time, rate of resolution, and customer feedback. Track productivity to drive efficiency and tailor training programs.

Trends in Customer Interaction

Measure total conversations and top user interactions to understand engagement trends, personalize experiences, and drive out areas of inefficiency and dissatisfaction.

Don't Decide Blindly and Take the Risk of Failing—Leverage the Power of Analytics.

  • Resource Optimization: Utilize the trend of message volumes and engagement to understand peak periods, ensuring you have enough resources whenever needed.
  • Increase Agent Efficiency: Monitor in real-time the performance of agents through data on response and resolution rates, as well as customer feedback data, to enhance productivity and customize training.
  • Enhance Customer Experience: Analyze customer interaction trends to reveal top user engagements, fix inefficiencies, and personalize experiences.

Explore Other Services

Kognics offers various tools designed to enhance efficiency and optimize workflows. With our solutions, your business can seamlessly manage tasks and deliver exceptional customer experiences.

Whatsapp Marketing

Deliver the personalized communication your customers crave and truly connect with your audience!

Automation

We provide the latest automated tools to streamline your business for efficiency and optimized workflow.

Analytics

We empower your decisions by utilizing real-time analytics and detailed reports to guide you.