ANALYTICS AND REPORTING
Comprehensive Ticket Metrics at Your Fingertips
Unleash the power of our Analytics and Reporting feature, providing a detailed overview of essential ticket metrics after applying filters. This robust functionality equips your team with actionable insights, ensuring informed decision-making in real-time.
Analyse real-time statistical information with multiple analytical charts provided
Ticket Status Chart
Use this chart to analysis tickets detailed status in each day through date range.
Ticket status Bar Chart
This chart shows total tickets in statistics by count of different statuses.
Message volume statistics
Use this chart to count the chat session messages, SMS, and broadcast messages.
Total Conversation
Use this chart to analyze the total conversations during the selected time.
Top Tags
Use this chart to get the list of conversations categorized by tags they were assigned to in team.
Chats duration and count
Use this chart to get 2 lines of information: Chat duration in minutes & Chat count in the selected time.
Sent/ Received Message Statistics
Use this chart to get the statistics of Sent and Received messages during the specified date range.
Rates
Use this chart to get the total number of message rates categorized as Read, Delivery, Failed, SMS.
