Return and Refund

### Return and Refund Policy


**1. General Conditions**


Our company is committed to your satisfaction with our software products. If you encounter any issues or are dissatisfied with your purchase, we encourage you to contact our support team for assistance. Due to the digital nature of our software and the provision of unique license keys, we handle returns and refunds on a case-by-case basis.


**2. Refund Eligibility**


To be eligible for a refund, you must meet the following criteria:

– The software purchase was made within the last 30 days.

– You have encountered significant, irreparable issues with the software that our support team has been unable to resolve.

– You have not violated our Terms and Conditions, including but not limited to, the distribution of the software or its license key.


**3. Process for Requesting a Refund**


To request a refund, please submit a detailed claim to dm@kognics.com including:

– The reason for the refund request.

– Your order number and purchase details.

– Any relevant documentation or evidence of the issue encountered.


Our support team will revie

w your request and respond within [specified number of business days].


**4. Refund Approval**


If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.


**5. Exceptions**


Please note that certain circumstances may not be eligible for a refund, including:

– Dissatisfaction due to personal preference or expectations not aligned with the software’s intended use.

– Issues related to hardware or systems not meeting the software’s minimum requirements.

– Software purchased through unauthorized resellers or distributors.